Privacy Policy
RataPlay gathers, manages and retains personal data as outlined in this privacy policy. We handle your information with care, collecting only what's needed to run the site and address your queries.
1. Who we are
Data controller (formal)
For the purposes of NZ Privacy Act 2020, the data controller for personal information collected through rata-play.com is:
Walker Media Limited
143 Queen Street, Auckland 1010
New Zealand
Editor responsible for content and privacy enquiries: Olivia Wright. Email: [email protected].
Data controller:
- Name: the RataPlay team
- Website: https://rata-play.com
- Email: [email protected]
For privacy matters please contact us at [email protected].
2. Privacy contact
The RataPlay team is jointly responsible for privacy. You can reach us by email at [email protected]. Our usual response time is 1–5 business days.
3. What we collect
RataPlay minimises data collection by design. We typically gather information across three distinct categories:
3.1 Contact form submissions
When you send us a message through the contact form or by email, we receive:
- the name you have given us;
- your email address;
- the content of your message.
3.2 Technical server logs
For the site to operate, our server may temporarily log:
- your IP address in a shortened form;
- the browser type and version;
- your operating system;
- the time of the visit and the page you viewed.
We keep this data for 14 days maximum, purely for security, and don't link it to any identifying personal information.
3.3 Cookies
We rely on essential cookies to operate this site, such as remembering your consent preference. If you accept analytics or marketing cookies, some may be set by third-party providers—see our Cookie Policy page for further details.
4. Purposes and lawful basis for processing
We process personal information for the following purposes and on the following bases under New Zealand’s Privacy Act 2020 and the OPC’s Information Privacy Principles (IPPs):
- Responding to your enquiries: we process the information you provide to answer your message (IPP 1, IPP 10).
- Site operation: server logs are processed to maintain the website's security and integrity (legitimate interest, IPP 5).
- Optional cookies: we use analytics and marketing cookies solely with your consent (IPP 3, IPP 10).
- Legal compliance: we may process information to fulfil a statutory obligation or court order (IPP 11).
5. Retention
- Contact messages: retained for up to 12 months, or longer if the conversation requires extended storage.
- Server logs: no more than 14 days.
- Cookies: kept for a maximum of 12 months in line with our cookie-specific policy. You can find full details on our Cookie Policy page.
Information that is no longer needed is deleted or anonymised at the end of its retention period.
6. Who can access your information
RataPlay does not sell your personal information to third parties. We may share or process it in these situations:
- hosting partners and technical contractors (processors) who work according to our written instructions;
- government agencies if required by law.
7. Cross-border transfers
The site’s primary technical environment is in Australia/New Zealand. If information is transferred outside New Zealand (for example to a US service provider), the transfer takes place only with safeguards consistent with IPP 12 — contractual protections that ensure comparable privacy standards to those required by the Privacy Act 2020.
8. Your rights
Under the Privacy Act 2020 you have the following rights:
- Access (IPP 6): your entitlement to find out if we hold personal information about you and to request a copy.
- **Correction (IPP 7):** the right to have inaccurate information put right.
- Erasure: in certain circumstances, the right to request that your personal information be deleted.
- **Restriction:** in certain circumstances, your right to restrict processing.
- Right to data portability: you can request your information in a structured, machine-readable format and transfer it elsewhere.
- The right to object to processing based on legitimate interest.
- You can withdraw your consent at any time if we're processing your personal information on that basis — for instance, with cookies.
Requests can be sent by email to [email protected]. We will respond within 20 working days at the latest.
9. Complaints to the regulator
If you believe we have not handled your information in accordance with the law, you have the right to complain to the Office of the Privacy Commissioner:
- Office of the Privacy Commissioner: privacy.org.nz
- Post: PO Box 10094, Wellington 6143
- Phone: 0800 803 909
10. Security
RataPlay safeguards all data via HTTPS encryption. Access to your personal information is limited to staff with operational necessity, supported by routine security updates and industry-standard protocols.
11. Children
RataPlay operates exclusively for adults aged 18 and over. We do not knowingly collect information from minors. If a parent or guardian believes their child has submitted details, please contact us and we will delete the information immediately.
12. Changes to this policy
We may update this policy if our practices or legal requirements shift. Site changes will be highlighted here, and the most recent amendment date appears at the page top.
In short: we collect as little as possible, we don’t sell information, you have clear rights that we respect. Requests: [email protected].